Refund Policy

Last updated 2026-05-22

This Refund Policy describes how Lumen, a product of Elite AI Holdings LLC, 2010 El Camino Real #2000, Santa Clara, CA 95050, handles refunds.

Card statements and Stripe receipts may show our previous trading name until the payment processor record is updated.

Cancel any time

You can cancel your subscription at any time from your account settings. Cancellation stops future billing immediately; you keep access to paid features until the end of your current billing period. We do not pro-rate or refund the remainder of a billing period you choose to cancel mid-cycle.

14-day money-back guarantee

We offer a 14-day money-back guarantee on first-time purchases: email support@eliteaiempire.com within 14 days of your first payment and we will refund it in full, no questions asked.

Billing errors

If you believe you were charged in error (duplicate charge, charge after cancellation, or a charge you do not recognize), email support@eliteaiempire.com and we will review it in good faith, typically within 5 business days.

How refunds are issued

Approved refunds are issued to the original payment method via Stripe. Processing back to your bank or card issuer typically takes 5–10 business days after we approve the refund.

Contact

Questions about this policy: support@eliteaiempire.com. See also our Terms of Service for the full billing terms.